GROTECC is an online portal supporting store owners with:
Processing orders/transactions for many products and services
Managing reports and invoices
Enhancing customer engagement
How do I register or create an account on the portal?
Click here and fill out the form and we will contact you to complete the onboarding process.
Call us to follow up on any open or pending applications.
What are the fees associated with using this portal?
There are only minimal processing fees when adding funds.
Simply add funds and start earning!
Some products may have transaction fees
Technical
How can I add funds to my account?
Click Add Funds at the top right corner of the page (grotecc.com/Home/addfunds)
Fill out the payment form with your credit card information and click Submit.
Your available balance will be updated automatically.
Can I Void Transactions?
Go to the Transaction pages located at the top of the page (grotecc.com/Transactions)
Some products can only be voided by support if the service has not been used or processed.
Void request can take up to 24 to 42 hrs depending on the type of product/service and validity. Validity may be determined by the supplier/vendor or in some instances Grotecc.
Who can I contact if I have problems with the portal?
How do I handle customer inquiries and complaints?
Please collect as much information from the customer when contacting us so we can provide you with quick and efficient resolutions and information
You can use our Ticket form as this helps us in forwarding and necessary information to our partners and suppliers.
Feel free to:
Call us at +1(347)702-3726 9 am to 6 pm Mon-Sun
Live chat 9 am to 6 pm Mon-Sun (link to chat)
Email us at support@grotecc.com
Enhance your business with our online platform, constantly updated with new products and services. Experience quality and convenience all in one place.
